Privacy Policy

Last Updated: 12 October 2026

Welcome to ShopVa, operated under the business name Shopva.in. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information may be collected when you visit https://shopva.co.in/, browse our products, create an account, place an order, or contact our customer support team.

By using our website, you acknowledge the information provided in this Privacy Policy. Where applicable law requires your consent for specific processing activities, we will request it separately.

1. Information We Collect

Depending on how you interact with ShopVa, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Mobile phone number
  • Billing and shipping addresses
  • Account registration information
  • Order details and purchase history
  • Information voluntarily provided through contact forms or customer support requests

Transaction Information

When you place an order, we may process details such as purchased products, order value, transaction status, payment method, and payment reference numbers.

Online payments may be handled by external payment service providers. Their handling of payment information is governed by their own applicable privacy and security policies.

Technical Information

Our website and its supporting services may collect technical information such as IP address, browser type, device details, operating system, referring pages, and website interaction data.

2. How We Use Your Information

We process customer information for purposes including:

  • Creating and managing customer accounts
  • Processing and fulfilling orders
  • Arranging shipping and delivery
  • Providing order confirmations and tracking updates
  • Responding to questions and complaints
  • Managing eligible returns and refunds
  • Detecting fraudulent transactions and protecting website security
  • Maintaining business, accounting, and transaction records
  • Improving website functionality and shopping experience
  • Sending promotional communications where permitted by applicable law and customer preferences

We aim to use personal information only for specified, legitimate purposes.

3. Sharing of Personal Information

We may share information with service providers when reasonably necessary to operate our business, including:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting and technical service providers
  • Customer support and communication service providers
  • Professional advisers and relevant authorities where legally required

Information shared with service providers should be limited to what is reasonably necessary for the service concerned.

We do not offer customer personal information for sale as a separate commercial product.

4. Payment Information and Security

ShopVa offers online payment options through supported payment processing services.

Payment-related information is handled through the applicable checkout and payment systems.

Customers should avoid sharing payment passwords, PINs, OTPs, or other sensitive authentication information through unsolicited calls, emails, or messages.

Although we take reasonable steps to protect our website and customer information, no online system can be guaranteed completely secure.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, including shopping carts, customer sessions, and account access.

Other cookies or technologies may be used for analytics, performance measurement, or marketing where such tools are enabled.

You may be able to manage cookies through your browser settings or available website controls. Disabling essential cookies could affect certain shopping features.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including order processing, customer support, legal compliance, dispute resolution, and applicable accounting obligations.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable law and technical capabilities.

7. Your Privacy Rights

Subject to applicable Indian law, you may have rights to:

  • Request information about the processing of your personal data
  • Request correction or updating of inaccurate information
  • Request erasure of personal information where legally applicable
  • Withdraw consent for processing that relies on consent
  • Raise a complaint regarding the handling of personal information

To submit a privacy request, email shopva.support@gmail.com with sufficient information for us to identify and respond to your request.

Certain requests may be subject to identity verification, legal retention obligations, or other applicable restrictions.

8. Marketing Communications

If ShopVa offers promotional emails or messages, customers may opt out through the available unsubscribe mechanism or by contacting customer support.

Essential transactional communications concerning orders, payments, returns, or account security may still be sent where necessary.

9. Children’s Privacy

ShopVa is intended for general shopping use. Children should use the website only with appropriate involvement and supervision from a parent or legal guardian.

We do not knowingly seek personal information directly from children without any authorization required by applicable law.

10. Third-Party Websites

Our website may contain links to external websites or services.

ShopVa is not responsible for the privacy practices or content of independently operated third-party websites. We encourage customers to review the relevant privacy notices before sharing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website operations, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised effective date.

12. Contact Information

For questions or concerns about this Privacy Policy, please contact:

Business Name: Shopva.in
Owner: Ranjeet Saini
Website: https://shopva.co.in/
Email: shopva.support@gmail.com
Phone/WhatsApp: +91 96946 74948

Business Address:
Plot No. 69, Mohru Nagar, Mansarovar Metro Station Road, Near Nivik Hospital, Jaipur, Rajasthan – 302020, India.

Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST.

Thank you for choosing ShopVa.