Returns & Refund Policy

Last Updated: 12 October 2026

At ShopVa, we want our customers to shop with confidence. If you experience an issue with your purchase, our customer support team is available to help you with eligible return and refund requests.

Please read this policy before placing an order.

1. Return Window

ShopVa offers a 7-day return request window.

Customers must contact us within 7 calendar days of receiving their order to request a return.

All requests are subject to eligibility assessment and applicable consumer protection laws.

2. Return Eligibility

When reviewing a return request, we may consider:

  • Whether the request was submitted within the permitted return window

  • The condition of the product

  • Whether the correct product was delivered

  • Whether the product arrived damaged or defective

  • Whether the item differs materially from its description

  • Supporting order information and evidence

Customers should retain the original packaging, product labels, and order details wherever possible.

Eligibility restrictions, if any, must be disclosed on the relevant product page or before purchase and must comply with applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible and within the 7-day return request window.

Include:

  • Order number

  • Registered email address or mobile number

  • Product name

  • Description of the issue

  • Clear photographs showing the problem, where reasonably available

We will review your request and explain the next steps.

Nothing in this policy limits statutory remedies available to customers under applicable consumer protection laws.

4. How to Request a Return

Step 1 — Contact Customer Support

Email shopva.support@gmail.com or contact us on WhatsApp at +91 96946 74948.

Step 2 — Provide Order Details

Share your order number, product information, reason for return, and any relevant photographs.

Step 3 — Request Review

Our support team will examine the request and communicate the available resolution and return instructions.

Step 4 — Follow Return Instructions

If a physical return is required, please follow the instructions provided by our support team.

Do not send products back without first contacting us, as return handling arrangements may depend on the specific case.

5. Return Shipping Charges

Return shipping charges are assessed according to the reason for the return and the circumstances of the order.

For damaged, defective, incorrect, or otherwise non-conforming products, return shipping costs and remedies will be handled in accordance with applicable law.

For other eligible returns, our customer support team will inform you of any applicable return shipping charges before the return is arranged.

6. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on the payment provider, banking processes, and applicable requirements.

We will provide refund status information through customer support when available.

7. Exchange Requests

If you would like a different size, colour, or product, please contact customer support within the return window.

Exchange availability, if offered, depends on the specific product, stock availability, and applicable return eligibility.

Our support team will explain whether an exchange, return, or alternative resolution is available.

8. Order Cancellation

If you need to cancel an order, please contact us immediately with your order number.

Cancellation feasibility depends on the processing and dispatch status of the order.

If an order has already been dispatched, a cancellation may instead require an eligible return after delivery.

Any cancellation charges or refund adjustments will be handled according to applicable law and terms disclosed before purchase.

9. Non-Delivery or Missing Items

If an order has not arrived or an item appears to be missing, contact our customer support team.

Please provide your order number and a description of the problem so that we can investigate with the relevant service provider where necessary.

10. Contact for Returns and Refunds

ShopVa Customer Support
Email: shopva.support@gmail.com
Phone/WhatsApp: +91 96946 74948
Website: https://shopva.co.in/

Business Address:
Plot No. 69, Mohru Nagar, Mansarovar Metro Station Road, Near Nivik Hospital, Jaipur, Rajasthan – 302020, India.

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST.

Shop with confidence at ShopVa. We are here to help resolve order-related concerns fairly and transparently.